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Requester: submit tickets / Staff: handle IT service requests

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λ΄‡μ—μ„œ /start λ₯Ό λ³΄λ‚΄κ±°λ‚˜, @userinfobot μ—μ„œ ν™•μΈν•˜μ„Έμš”. λ°°μ • μ•Œλ¦Όμ„ ν…”λ ˆκ·Έλž¨μœΌλ‘œ 받을 수 μžˆμŠ΅λ‹ˆλ‹€.

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